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Technical troubleshooting
Updated over a month ago

Instructions for generating HAR files

Napkin AI Customer Support may sometimes require additional details regarding the network requests made by your browser. A support team member might request you to record a HAR file, which logs network requests during the issue.

Click the links below to read the instructions to generate a HAR file in the browser that you use.

Including any browser console logs along with the HAR file is also beneficial. Click the links below to read the instructions to retrieve console logs in the browser that you use.

Generate a HAR file in Chrome

  1. Open Chrome and go to the page where the issue is occurring.

  2. Look for the button and select More Tools > Developer Tools.

  3. From the panel that appears, select the Network tab. You must keep the menu open while you reproduce the issue.

  4. Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.

  5. If it isn't, check the Preserve log box.

  6. Click the grey crossed circle button to clear any existing logs from the network tab.

  7. Reproduce the issue while the network requests are recorded.

  8. Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.

  9. Upload the HAR file to your ticket with Napkin AI Customer Support for further investigation.

The instructions are the same for a MAC computer or a Windows computer.

For any issues generating this file, see this article from Google's Help Center: Capture web session traffic.

Generate a HAR file in Firefox

  1. Open Firefox and go to the page where the issue is occurring.

  2. Open the Network Monitor.

  3. Reproduce the issue while the network requests are recorded.

  4. Right-click anywhere under the File column and click Save All As HAR

  5. Save the HAR file somewhere convenient.

  6. Upload the HAR file to your ticket with Napkin AI Customer Support for further investigation.

The instructions are the same for a MAC computer or a Windows computer.

For any issues generating a HAR file in Firefox, see this article from Firefox Source Docs: Network Monitor.

Save All As Har in firefox

Generate a HAR file in Safari

  1. Open Safari and go to the Develop menu. If you don't see theDevelop menu, follow the instructions in this article from the Safari User Guide: Use the developer tools in the Develop menu in Safari on Mac.

  2. Select Show Web Inspector.

  3. Click the Network tab. You must keep it open while you reproduce the issue.

  4. Reproduce the issue while the network requests are recorded.

  5. Click the Export icon and save the HAR file.

Upload the HAR file to your ticket with Napkin AI Customer Support for further investigation.

For any issues generating a HAR file in Safari, see this article from Safari Developer website: Web Inspector.

safari export logs

Generate a HAR file in Edge

  1. Open Edge and go to the Network tool.

  2. Reproduce the issue while the network requests are recorded.

  3. Export captured traffic as a HAR file.

  4. Upload the HAR file to your ticket with Napkin AI Customer Support for further investigation.
    See Instructions for sending HAR files.

For any issues generating a HAR file in Safari, see this article from Microsoft Edge website: Inspect network activity.

Instructions for retrieving browser logs

Napkin AI Customer Support may sometimes require additional details regarding the console logs recorded by your browser. A support team member might request you to save the logs into a file.

Click the links below to read the instructions to retrieve console logs in the browser that you use.

Retrieve logs in Chrome

  1. Open Main Menu for Chrome.

  2. Navigate to More Tools > Developer Tools.

  3. Open the Console tab and screenshot any errors that appear.

Retrieve logs in Firefox

  1. In the Tools menu, select Web Developer.

  2. Console logs will appear in a separate window.

  3. Screenshot any errors that appear.

Retrieve logs in Safari

  1. Open Preferences and navigate to the Advanced tab.

  2. Select Show Developer menu in the menu bar.

  3. Close Preferences.

  4. In the menu bar, select Developer > Show error console.

  5. Screenshot any errors that appear.

Retrieve logs in Edge

  1. Select the three dots in the upper-right corner of your browser window.

  2. Click More tools > Developer Tools.

  3. In the DevTools panel, click the Console tab.

  4. Right-click the console and select Clear Console of any pre-existing logs.

  5. Check the Preserve Log checkbox.

  6. Replicate the issue that you experienced in the Edge browser.

  7. Screenshot any errors that appear.

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